CutAway — Support

CutAway is a touch‑first video editor. If something isn't working or you have a question, get in touch below — I read every message.

Email: marcus.p.kjellberg@gmail.com
Please include your device model and iOS version when reporting a problem.

Common questions

Why can't CutAway see my videos?

CutAway only sees what you grant it. Open Settings → Privacy & Security → Photos → CutAway and choose All Photos or select specific videos to make them available.

Does CutAway modify my original videos?

No. Every export creates a new video in Photos. Your original clips are never changed.

Why does export feel slow in some cases?

When clips have mixed aspect ratios or orientations, CutAway has to re‑encode the timeline to fit them together. When every clip has the same orientation and resolution, the app uses passthrough export — no re‑encoding, near‑instant.

Do my videos leave my device?

No. CutAway does not upload, analyse, or telemeter anything. See the Privacy Policy.

The waveform strip is empty / black for one clip.

That clip has no audio track — for example, a silent screen recording or a drone clip recorded without audio. The waveform strip is rendered but has nothing to draw.